1

Acceptance of Terms

By accessing or using Mooderator (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Service.

2

Description of the Service

Mooderator is a Software-as-a-Service platform designed specifically for businesses in the food industry. We collect publicly available Google review data, analyze the reviews using AI to classify content and determine sentiment, and provide you with data-driven insights about your reputation. You will receive monthly reports via email, can log in to view detailed reports and trends on our platform, and have access to additional services such as:

  • Low-Rating Alerts: Email notifications when a new low-rating review is detected.
  • Review Responses: The ability to reply directly to reviews from the platform, including suggested responses generated by our AI.
3

Modifications to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and your continued use of the Service constitutes acceptance of the updated Terms.

4

Eligibility and Account Registration

Eligibility: You must have the authority to bind the business you represent to these Terms.

Registration: To use certain features of Mooderator, you may need to register for an account. You agree to provide accurate and complete information during registration and update it as necessary.

Security: You are responsible for safeguarding your account credentials. All activities that occur under your account are your responsibility.

5

User Conduct

You agree to use Mooderator only for lawful business purposes and in accordance with these Terms. You are prohibited from:

  • Uploading, transmitting, or otherwise providing content that is unlawful, harmful, or offensive.
  • Interfering with or disrupting the operation of the Service.
  • Misusing the Service in any way that could damage, disable, or overburden our systems.
6

Payment and Subscription

Fees: Access to Mooderator’s reporting and additional services may require a subscription. All fees, billing cycles, and payment terms will be clearly outlined during the sign-up process.

Billing: By subscribing, you authorize us to charge your designated payment method on a recurring basis, as described at the time of purchase.

Refunds: Fees paid are non-refundable except as required by applicable law or as stated in a separate refund policy.

7

Collection and Use of Google Review Data

By using Mooderator, you acknowledge that the Service collects and analyzes publicly available Google review data. While we strive for accuracy and timely updates, you understand that:

  • Google’s data may change without notice.
  • Our AI-driven analysis and suggested responses are provided for informational purposes only and are not guaranteed to be error-free.
8

Intellectual Property

All content, trademarks, logos, and other intellectual property provided through the Service are the property of Mooderator or its licensors. You may not use any of these without our prior written consent.

9

Disclaimers

As-Is Basis: The Service is provided “as is” and “as available,” with all faults and without warranty of any kind—express or implied.

No Guarantee: We do not warrant that the analysis, reports, notifications, or AI-generated suggestions will be accurate, complete, or free of errors.

Third-Party Data: Mooderator relies on data from third-party sources (e.g., Google). We are not responsible for any errors or omissions in such data.

10

Limitation of Liability

In no event shall Mooderator, its affiliates, or its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service—even if advised of the possibility of such damages.

11

Indemnification

You agree to indemnify, defend, and hold harmless Mooderator and its affiliates, directors, officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Service or any breach of these Terms.

12

Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause or notice, for any violation of these Terms. Upon termination, your right to use the Service will immediately cease.

13

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Canada. Any disputes arising in connection with these Terms shall be resolved exclusively in the courts located in Canada.

14

Miscellaneous

If any provision of these Terms is deemed unenforceable, the remaining provisions will continue in full force and effect. Failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

15

Contact Information

For questions or concerns regarding these Terms, please contact us at info@mooderator.net